Exchange or Refund Terms：
Once payment is received, orders cannot be cancelled or refunded
Refunds apply only to erroneous duplicate transfers or transfers exceeding the amount due
For refund amounts over $500, 5% processing fee applies. For amounts under $500, a flat fee of $25 per order applies.
Please allow a minimum of 3 business days for processing
If a refund is requested due to issues on our part (such as out-of-stock items or damaged packaging), we will cover the associated processing fees
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- Defective products, such as visibly damaged packaging or leakage
- Confirmed orders that cannot be shipped due to insufficient inventory
For the above situations, please ensure you contact us within 3 days of receiving your order to request an exchange/refund.
Take photos of the defective item and send them to us via WhatsApp or email for verification.
Exchange/refund requests for any other reasons will not be accepted.
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Re-shipment Terms:
- Order contents do not match the quantity or style of items received
- Delivery is delayed beyond the estimated timeframe
For the above situations, please ensure to contact us via WhatsApp or email within 3 days from the delivery date.
We will arrange for re-shipment as soon as possible.
WhatsApp: 9359 0000 or Email: SALES@WINETIMEHK.COM
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